Vandhana Srinivasan

Senior leader accountable for global enterprise platform operations and governance across 40+ countries—overseeing strategy, funding, delivery, and operational transition across business-critical initiatives. Partner with executives to strengthen governance, technology risk management, and operational resilience while mentoring globally distributed teams.

• Launched Jira Service Management in 40 countries, improving ticket resolution by 35%, shifting 70% of requests to self-service, and achieving CSAT 4.5/5—unlocking $1M in cost savings through portfolio streamlining.
• Built an IT knowledge platform for 4,000+ staff across 32 countries, reducing ticket volume by 30% while meeting compliance and audit needs.
• Led Salesforce CRM strategy and adoption, increasing lead conversion by 30% and data accuracy by 20%, with automated win-rate analytics for executives.
• Enabled AI-driven transformation across service management, customer engagement, and knowledge platforms; member of the AI Lab shaping responsible AI strategy.
• Onboarded 20 countries onto CostPoint ERP timekeeping in 90 days with 80% automation; established IAM, SSO, and MFA across Salesforce and Atlassian.
• Negotiated a 27% volume discount and fixed price-cap increase on a 3-year contract, saving $300K on licensing.

Delivered regulated IT solutions for the Food and Drug Administration, supporting compliance-driven systems and data transparency while helping transition delivery from Waterfall to Agile.

• Led confidential research tracking system implementation, strengthening data governance, security, and regulatory compliance.
• Automated FDA recall data publication for greater transparency and real-time public access.
• Spearheaded metrics and analytics for the Office of Regulatory Affairs using Google Analytics.
• Served as Scrum Master for the responsive redesign of fda.gov, improving engagement under strict governance standards.

Partnered with cross-functional teams to deliver an agile enterprise document management solution—driving process optimization, stakeholder alignment, and on-time delivery of scalable capabilities.

Executed large-scale legacy data migration to SQL Server, improving system performance, data integrity, and operational reliability while minimizing business disruption.